amiigo service desk

Laptops. Buyback. IT support.

Good tech.
Great support.

Find your next used laptop, give retired business equipment a new purpose, or get help with a business IT problem. Amiigo helps you buy, refresh, and keep your technology working.

Explore our services Get business IT help
  • Used laptops
  • Corporate buyback
  • IT support
Your technology, with Amiigo

What can we help you with?

01Used laptopsFind a laptop for work, study, or home02Corporate buybackTalk to us about your retired equipment03IT supportGet clear help with computer problems
Let’s talk: 1300 090 696

Our services

Buy. Refresh. Get support.

From your next laptop to the equipment you’re ready to replace, start with Amiigo.

Used laptops

A practical option for work, study, or everyday use. Tell us what you need from your next laptop and we’ll help you explore the options.

  • Laptops for home and business
  • Help choosing a suitable device
  • Ask about current stock and pricing
Browse used laptops

Corporate buyback

Upgrading your business equipment? Speak with Amiigo about selling your retired laptops and IT equipment through corporate buyback.

  • Business equipment and fleet refreshes
  • Discuss the devices you want to sell
  • Request an assessment and buyback quote
Explore corporate buyback

Business IT support

IT support exclusively for businesses. Describe your workplace computer, email, printer, or internet problem, try a safe next step, and choose when to send a request to a support person.

  • No account is needed to start troubleshooting.
  • Help desk tickets and technician support
  • Keep track of your request online
Get IT help

Not sure where to start? Call Amiigo on 1300 090 696.

Step 1 of 3

Start

Start with a safe next step.

Describe the issue in everyday words. Amiigo asks the useful follow-up questions and suggests safe checks you can try straight away.

Business help desk tickets

Straightforward help, ready when you need it.

Keep five technician tickets available for business IT problems that need a person. Your balance stays with your verified account so you can see what is available before starting a request.

Help desk phone line1300 090 696Tap to call the Amiigo help desk
$120
5 business help desk tickets$24 per ticketValid for 1 year from purchase
  1. 1
    Tickets appear in your account

    See your available balance whenever you sign in.

  2. 2
    One ticket is used when help starts

    A credit is used when your request is initiated and sent to a technician.

  3. 3
    You confirm the fix

    The technician payout is requested only after you confirm the issue is fixed.

Buy 5 tickets for $120Check my ticket balance

Optional computer check

Only run the support app when your technician asks.

Download the tray app for Windows support. Use PowerShell (Admin) only if you cannot use the tray app. You approve access and can stop at any time.

Windows PC

Recommended: Windows tray app

Install once, then open Amiigo from the taskbar to get support.

Download Windows tray appShow Windows instructions
Fallback: PowerShell (Admin)

If the tray app is unavailable, open PowerShell as administrator, paste the code and press Enter.

Start here

Describe the problem. Amiigo will guide you.

For businesses and sole traders. No personal or household IT support.

Amiigo help assistant

Ready
Hi, I’m Amiigo. Tell me what you were trying to do, what happened instead, and any message you can see. I’ll suggest a safe next step and help you contact a support person if you still need one.

Your support request

Fills in as you chat

Support team (optional)

Loading support teams…

Not sure? Leave blank and we will find a team.

The Amiigo assistant helps first. Ask for a person at any time.

Support preferences (optional)You still approve any changes.
Required for a new monthly plan. SMS replies need your ticket number; reply STOP to opt out.
How and when can we help?

You approve screen sharing and calls before they start.

Your timezone: Detecting timezone…

Do not share passwords, sign-in codes or payment details.

If payment is needed, you confirm it before your request is sent.

Quick things to try

Start with a simple, safe check.

Choose the problem that sounds closest to yours. Stop if a step feels unsafe, you may lose work, the device is very hot, or you think someone has accessed your account.

01 · Connectivity

Wi-Fi or internet isn’t working

  1. Check whether another website opens, then check another device on the same Wi-Fi.
  2. Turn Wi-Fi off for 10 seconds, turn it back on, and reconnect to your usual network.
  3. Disconnect any VPN temporarily and test again.
  4. Restart the computer. If every device is offline, restart the router and wait up to five minutes.
02 · Applications

An app is frozen or crashing

  1. Save work in other apps before continuing.
  2. Press Ctrl + Shift + Esc, select the affected app, then choose End task.
  3. Open the app again and repeat the action once.
  4. If it still fails, restart Windows and copy the exact error text into the chat above.
03 · Access

Password or sign-in problem

  1. Check Caps Lock and confirm you are using your work email address.
  2. Open a private browser window and try signing in once.
  3. If asked for a sign-in code, check that your phone has internet access and automatic time is turned on.
  4. Use your workplace’s approved password-reset page. Never share your password or sign-in code in this chat.
04 · Printing

Document won’t print

  1. Confirm the correct printer is selected and shows Ready.
  2. Check the printer for paper, toner, or a visible error light.
  3. Open Settings → Bluetooth & devices → Printers & scanners, select the printer, and clear stuck jobs.
  4. Turn the printer off for 20 seconds, power it back on, then print a one-page test.
05 · Performance

Computer is unusually slow

  1. Save your work, close unused browser tabs and apps, then wait one minute.
  2. Open Task Manager with Ctrl + Shift + Esc and note any app using unusually high CPU or memory.
  3. Restart Windows if the computer has not been restarted today.
  4. Check that the system drive has at least 10 GB free. Do not delete unfamiliar system files.
06 · Display

Monitor or dock not detected

  1. Reseat the monitor, dock, and power cables at both ends.
  2. Use the monitor’s Input button to select the connected HDMI or DisplayPort source.
  3. Press Windows + P and choose Extend.
  4. Disconnect the dock from power and the computer for 30 seconds, reconnect power first, then reconnect the computer.
Think an email is fake, a device is stolen, harmful software is running, or someone knows your password? Stop, disconnect from the internet if safe, and send an urgent security request immediately.

About Amiigo Service Desk

IT help for your business

IT support exclusively for businesses. Get help with workplace email, printers, applications and internet connectivity. Personal and household computer support is not offered. Amiigo combines guided troubleshooting with technician support, so you can describe the problem once and choose your next step.

What is Amiigo Service Desk?

Amiigo Service Desk provides online IT help desk and remote computer support exclusively to businesses. Start with guided troubleshooting for a work-related IT issue, then choose whether to send a support request to a technician. Call the business help desk on 1300 090 696.

Who can use Amiigo business IT support?

Business owners, employees and sole traders can request help on behalf of a business for work-related IT issues. Amiigo does not offer personal or household computer support. Confirm your business use before starting a support chat or sending a new request.

What computer problems can I ask about?

Ask about work-related Windows PC or Mac problems, business email and application errors, office printers, internet connectivity, sign-in difficulties or suspicious activity. Describe the symptoms and the effect on your business so the support person can assess the next step.

How does remote IT support work?

Start a chat and try the suggested safe checks. You decide when to send a support request and can choose text chat, video call or screen sharing. Only run the support app when your technician asks, and review and approve what is shared.

How much do Amiigo business help desk tickets cost?

The business support pack contains five help desk tickets for A$120, equivalent to A$24 per ticket. Tickets are valid for one year from the original purchase date, including existing unused tickets. Your balance is linked to your verified account. One credit is used when your business request is initiated and sent to a technician. Check the current purchase terms before paying.

Do I need an account to start troubleshooting?

No account is needed to start troubleshooting. A verified account is used for your ticket balance. Send a support request only when you are ready, and never share your password or sign-in codes in the chat.

Start a support chat · View ticket pricing · Call 1300 090 696